/**
 * Design system — tokens Norden dark enterprise (complementa helpdesk.css + norden-theme.css).
 * Não substitui Bootstrap; alinha superfícies, tipografia e estados semânticos.
 */
:root {
    --bg-app: #0b1220;
    --bg-surface: rgba(15, 23, 36, 0.92);
    --bg-elevated: rgba(24, 33, 48, 0.95);
    --text-primary: #f1f5f9;
    --text-secondary: #94a3b8;
    --border-soft: rgba(148, 163, 184, 0.22);
    --brand-primary: #06b6d4;
    --brand-cyan: #22d3ee;
    --success: #34d399;
    --warning: #fbbf24;
    --danger: #f87171;
    --info: #60a5fa;
    --radius-md: 10px;
    --radius-lg: 14px;
    --shadow-elevated: 0 12px 40px rgba(0, 0, 0, 0.35);
}

.norden-theme .helpdesk-card,
.norden-theme .card.helpdesk-card {
    background: var(--bg-surface);
    border: 1px solid var(--border-soft);
    border-radius: var(--radius-lg);
    color: var(--text-primary);
    box-shadow: var(--shadow-elevated);
}

.norden-theme .helpdesk-card .card-header {
    background: rgba(15, 23, 42, 0.65);
    border-bottom: 1px solid var(--border-soft);
    color: var(--text-primary);
    font-weight: 600;
}

.norden-theme .helpdesk-card .card-body {
    color: var(--text-secondary);
}

.ds-h1,
.norden-theme h1.page-title {
    font-size: clamp(1.35rem, 2vw, 1.6rem);
    font-weight: 700;
    letter-spacing: -0.02em;
    color: var(--text-primary);
}

.ds-kpi-value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1.2;
}

.ds-empty-state {
    padding: 2rem 1rem;
    text-align: center;
    color: var(--text-secondary);
    border: 1px dashed var(--border-soft);
    border-radius: var(--radius-md);
    background: rgba(15, 23, 36, 0.4);
}

.ds-loading-pulse {
    animation: ds-pulse 1.2s ease-in-out infinite;
}

@keyframes ds-pulse {
    0%,
    100% {
        opacity: 0.4;
    }
    50% {
        opacity: 1;
    }
}

/* ——— Badges claros no tema Norden (evita “pílulas brancas” em todo o painel) ——— */
body.norden-theme .badge.badge-light {
    background: linear-gradient(145deg, rgba(15, 23, 42, 0.96), rgba(8, 47, 73, 0.32)) !important;
    color: #e2e8f0 !important;
    border: 1px solid rgba(34, 211, 238, 0.28) !important;
    font-weight: 500;
    padding: 0.4rem 0.75rem;
    border-radius: 9999px;
    box-shadow: 0 1px 0 rgba(255, 255, 255, 0.04) inset;
}

body.norden-theme .badge.badge-light.text-dark {
    color: #e2e8f0 !important;
}

body.norden-theme a.badge.badge-light:hover {
    border-color: rgba(34, 211, 238, 0.48) !important;
    color: #f8fafc !important;
}

/* ——— Chips semânticos (meta, KPIs de texto) ——— */
.ds-chip {
    display: inline-flex;
    align-items: baseline;
    flex-wrap: wrap;
    gap: 0.35rem 0.5rem;
    padding: 0.45rem 0.9rem;
    border-radius: 9999px;
    font-size: 0.8125rem;
    line-height: 1.35;
    background: linear-gradient(145deg, rgba(15, 23, 42, 0.98), rgba(6, 78, 110, 0.28));
    border: 1px solid rgba(34, 211, 238, 0.32);
    color: #cbd5e1;
    box-shadow:
        0 0 0 1px rgba(0, 0, 0, 0.2),
        0 4px 14px rgba(0, 180, 216, 0.08);
}

.ds-chip strong,
.ds-chip .ds-chip__value {
    color: #f0fdfa;
    font-weight: 600;
    letter-spacing: -0.01em;
}

.ds-chip--intent {
    font-size: 0.78rem;
    padding: 0.35rem 0.65rem;
}

.ds-chip-row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.65rem;
    align-items: center;
}

/* Hub de subpáginas (Configurações) */
body.norden-theme .settings-hub {
    padding: 1rem 1.25rem;
    border-radius: var(--radius-lg);
    border: 1px solid var(--border-soft);
    background: linear-gradient(135deg, rgba(15, 23, 42, 0.55), rgba(5, 12, 24, 0.92));
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.22);
}

body.norden-theme .settings-hub .nav-pills .nav-link {
    border-radius: 9999px;
    font-size: 0.8125rem;
    font-weight: 500;
    color: var(--text-secondary);
    border: 1px solid transparent;
    transition:
        color 0.15s ease,
        background 0.15s ease,
        border-color 0.15s ease,
        box-shadow 0.15s ease;
}

body.norden-theme .settings-hub .nav-pills .nav-link:hover {
    color: var(--text-primary);
    background: rgba(0, 180, 216, 0.1);
    border-color: rgba(34, 211, 238, 0.22);
}

body.norden-theme .settings-hub .nav-pills .nav-link.active {
    background: linear-gradient(180deg, rgba(8, 145, 178, 0.5), rgba(14, 116, 144, 0.38));
    color: #ecfeff;
    border-color: rgba(34, 211, 238, 0.45);
    box-shadow: 0 0 0 1px rgba(34, 211, 238, 0.12);
}

/* ——— Página Chatbot-Norbi ——— */
.chatbot-norbi-page .chatbot-norbi-hero {
    position: relative;
    padding: 1.25rem 1.5rem;
    margin-bottom: 1.25rem;
    border-radius: var(--radius-lg);
    border: 1px solid var(--border-soft);
    background: linear-gradient(125deg, rgba(8, 20, 40, 0.92), rgba(15, 23, 42, 0.55));
    overflow: hidden;
}

.chatbot-norbi-page .chatbot-norbi-hero::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
    background: linear-gradient(180deg, var(--brand-cyan), var(--brand-primary));
    border-radius: 2px;
}

.chatbot-norbi-page .chatbot-norbi-hero h1 {
    font-size: clamp(1.35rem, 2.2vw, 1.75rem);
    font-weight: 700;
    letter-spacing: -0.03em;
    color: var(--text-primary);
    margin-bottom: 0.5rem;
}

.chatbot-norbi-page .chatbot-norbi-hero .subtitle {
    color: var(--text-secondary);
    max-width: 52rem;
    line-height: 1.55;
}

.chatbot-norbi-page .ds-metric-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(9rem, 1fr));
    gap: 0.75rem 1rem;
}

.chatbot-norbi-page .ds-metric-tile {
    padding: 0.65rem 0.75rem;
    border-radius: var(--radius-md);
    background: rgba(8, 15, 28, 0.65);
    border: 1px solid rgba(34, 211, 238, 0.12);
}

.chatbot-norbi-page .ds-metric-tile strong {
    font-size: 1.125rem;
    font-variant-numeric: tabular-nums;
    color: #f8fafc;
}

.chatbot-norbi-page .helpdesk-card .card-header {
    background: linear-gradient(90deg, rgba(15, 23, 42, 0.95), rgba(8, 51, 68, 0.35));
    border-bottom-color: rgba(34, 211, 238, 0.15);
}

.chatbot-norbi-page .intent-chip-wrap {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.chatbot-norbi-page #handoffs-refresh-btn {
    border-color: rgba(34, 211, 238, 0.45);
    color: #a5f3fc;
}

.chatbot-norbi-page #handoffs-refresh-btn:hover {
    background: rgba(0, 180, 216, 0.15);
    border-color: rgba(34, 211, 238, 0.65);
    color: #ecfeff;
}

/* ——— Cabeçalhos de página (admin / portal) ——— */
body.norden-theme .helpdesk-page-header {
    padding: 1rem 1.25rem;
    border-radius: var(--radius-lg);
    border: 1px solid var(--border-soft);
    background: linear-gradient(118deg, rgba(8, 18, 35, 0.72), rgba(15, 23, 42, 0.4));
    position: relative;
    overflow: hidden;
}

body.norden-theme .helpdesk-page-header::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 3px;
    background: linear-gradient(180deg, var(--brand-cyan), var(--brand-primary));
    border-radius: 2px;
    opacity: 0.9;
}

body.norden-theme .helpdesk-page-header h1,
body.norden-theme .helpdesk-page-header .h1,
body.norden-theme .helpdesk-page-header .h2,
body.norden-theme .helpdesk-page-header .h3 {
    letter-spacing: -0.025em;
    font-weight: 700;
    color: var(--text-primary);
}

/* Conteúdo interno fica acima do pseudo-elemento */
body.norden-theme .helpdesk-page-header > * {
    position: relative;
    z-index: 1;
}

/* Cartões de conteúdo: leve profundidade */
body.norden-theme .helpdesk-card {
    transition:
        border-color 0.2s ease,
        box-shadow 0.2s ease;
}

body.norden-theme .helpdesk-card:hover {
    border-color: rgba(34, 211, 238, 0.22);
    box-shadow: 0 16px 48px rgba(0, 0, 0, 0.28);
}

/*
 * Menu lateral (última folha no layout): títulos de secção (≈12px), um pouco abaixo dos links.
 * Alguns browsers/CDN serviam norden-theme em cache ou herdavam 1.0625rem do body — !important assegura o tamanho.
 */
body.norden-theme .helpdesk-sidebar button.nav-section-toggle {
    font-size: 0.75rem !important;
    line-height: 1.3 !important;
    font-weight: 700 !important;
    letter-spacing: 0.055em !important;
}